Can I send R.V. something to autograph for me?
While R.V. is flattered to be the recipient of such requests, he is at an
age where he prefers to spend time with his family, enjoy the great outdoors,
and tending his property. So, R.V. has teamed up with the Valor Studios company
to have them handle a line of products for him, so his autograph will be available
to the public but without complication to his life.
Due to this arrangement, the public is urged not to send packages/letters
to R.V. containing items for him to sign, since these will not be returned.
BACK TO TOP
Can I visit R.V. sometime?
At age 92 R.V. cannot accommodate visitors who show up on his doorstep,
so we ask that his privacy be respected. BACK TO TOP
Can I give R.V. a call?
Due to hearing loss from his service as a mortarman during WWII, R.V. avoids
use of the phone whenever possible. To help answer any questions that you
would want to ask R.V. by phone, he has posted answers to his most frequently
asked questions in "The Gallery" section
of this website.
How is my print/book/photo shipped?
Prints are shipped carefully rolled in a strong tube. Books are shipped carefully
wrapped in bubble wrap and boxed. Photos are shipped in a hard, flat cardboard
envelope. All items are shipped via the US Postal Service with full insurance
equal to their retail price. BACK
How fast will my order arrive?
Because delivery times vary by destination, for domestic orders please allow
up to three weeks for receipt of your item. International orders will take
longer. For specialized shipping instructions, please contact us by email.
Are the autographs on your items hand-signed?
Each store item, produced by Valor Studios, is hand-signed by Marine R.V.
Burgin. Art prints are signed in pencil while books & photos are signed
in pen/marker. BACK TO TOP
What happens if an item is damaged in transit to me?
Shipping damage seldom occurs. However, if an item is damaged in transit,
we will help the buyer file an insurance claim with the USPS. In the unlikely
event that this is necessary, we ask that the buyer notify us of any shipping
damage within five days after he/she receives a shipment. BACK
Do you accept returns and refunds or exchanges?
Since our high-quality products match our straightforward product descriptions,
we do not allow returns, refunds, or exchanges for products unless a wrong
item has been shipped. If there are any questions concerning a product please
contact us before purchasing. BACK TO TOP
If I sign up for your V-Mail special announcement mailings, can I un-subscribe?
Certainly. If a site visitor signs up for our V-Mail special announcement
mailings, all mailings would clearly describe how one could easily opt out
of future mailings. BACK TO TOP
Do you collect
and share my personal information?
We only collect names, postal addresses, email addresses, and other personally
identifiable information when site visitors or customers voluntarily submit
such information in placing an order or in signing up for our V-Mail special
announcement mailings. We do not share your personal information with any
outside companies for marketing purposes.
If one voluntarily submits
personally identifiable information when ordering or when signing up for our
V-Mail special announcements, your personal information is kept secure. Only
authorized employees, agents, and contractors who have agreed to keep such
information secure and confidential, have access to such information. These
include governmental agencies or other companies that assist in fraud prevention
or investigation. Such agencies would be allowed access to your personal information
when (1) permitted or required by law or, (2) when trying to protect against
or prevent actual or potential fraud or unauthorized transactions or, (3)
when investigating fraud that has already taken place. BACK